Diane Marshall


Diane is a Certified Management Consultant (CMC), Certified Change Management Professional ™ (Prosci), and Corporate Communications Consultant with experience in Canadian and international financial and professional services including law and accounting, healthcare and retail. Trained in the Solutions Focus approach for organizational change, Diane brings a positive collaborative spirit to her work with clients and enjoys working as part of a team to develop practical strategies that create effective healthy and sustainable transformation.

She worked as a journalist, then joined CPA Canada as a corporate communications specialist leading media relations and internal projects, became Manager, Internal Communications at the Canadian Imperial Bank of Commerce before establishing her consultancy company Spring Management Consulting Inc. (www.springmci.com) specializing in change management, organizational change and communications. Because many of Spring’s projects deal with complex transformational change with a wide range of diverse stakeholders, Diane can see the tremendous benefits of Synthetron as a dynamic tool and process to both shorten the time spent on stakeholder analysis and provide in-depth insights and reports that can shape strategies. Her key clients include multinational organizations such as Royal Bank of Canada (RBC), KPMG, Borden Ladner Gervais (LLB) and leading digital organizations like Humber River Hospital and IBM.

In 2018, Diane joined Synthetron and also The Change Management Institute (CMI) as the communications lead for CMI Canada. She graduated with a Journalism and English degree from Carleton University in Ottawa, Canada.

Besides spending time with her husband and teenage daughter, cocker spaniel and Bengal cat (who acts like a dog!), Diane likes to read biographies, play the piano and guitar, hike, bike, and swim…she’s never found a beach she didn’t like!

Fields of expertise

  • Change management
  • Corporate communications
  • Marketing communications
  • Journalism
  • Facilitation
  • Project management


  • English (native)
  • French (basic)